Shutting Off Your Gas

If you need to have your gas shut off, call your gas company to do it, if possible. However, in an emergency when you need the gas shut off immediately, take these steps:

• Locate the shutoff valve on the riser pipe (the pipe running through the ground or foundation wall to your meter). To turn the valve, you will need a crescent or pipe wrench, or a special wrench available from NW Natural or your local gas company.
  
  
• When the valve head is parallel to the riser pipe, it is in the ”on” position. Turn the valve head crosswise to the pipe and it will be in the “off” position. There are also shutoff valves on the lines feeding individual gas appliances.
  
  
• Once the gas is off, leave it off. Call the nearest gas company office when you are ready for the gas to be turned back on. A qualified technician will check your system, turn on your service and relight the pilot for you.